Refund & Cancellation Policy
Last updated: June 7, 2026
Clear, transparent policies for subscriptions, billing, cancellations, and refunds — designed to be fair to both you and us.
Proxipilot offers subscription plans that may include:
Monthly subscriptions
Annual subscriptions
Trial plans
Promotional or discounted plans
Enterprise or custom agreements
Features, usage limits, AI processing capacity, storage allowances, integrations, and available credits may vary depending on the subscription plan selected. Current pricing and plan details are displayed during checkout and may be updated from time to time.
Proxipilot may offer free trials to eligible users. Free trials may include:
Limited AI-generated responses
Limited automation credits
Limited inbox processing
Restricted access to premium features
Time-based usage periods
Free trials are intended solely for evaluating the platform. We reserve the right to modify trial duration, adjust features, limit availability, terminate trial access for abuse, or deny multiple trial registrations from the same individual or organization.
At the end of a trial period or when trial credits are exhausted, access to certain features may be restricted unless a paid subscription is purchased.
Unless otherwise stated, subscriptions automatically renew at the end of each billing cycle. Billing cycles may include monthly renewals, annual renewals, or custom enterprise billing periods.
Important
By purchasing a subscription, you authorize recurring billing according to your selected plan until the subscription is canceled. Renewal charges are processed using the payment method associated with your account.
Cancel Anytime
You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will stop future recurring billing but will not immediately terminate your access.
Access remains active until the end of the current billing period
No additional charges will be applied after cancellation
No cancellation penalties or fees are charged
Effect of Cancellation
When a subscription is canceled, future renewals are stopped, existing credits may remain available until the subscription period ends, and premium features may become unavailable after expiration. Account data may be retained according to our Privacy Policy and Terms of Service.
Cancellation does not automatically entitle a user to a refund.
General Policy
Because Proxipilot provides digital software services, AI processing, cloud infrastructure, and immediately consumable resources, refunds are evaluated on a case-by-case basis. We strive to be fair and reasonable while protecting the platform from abuse and fraudulent refund activity.
Refund eligibility may depend on: time since purchase, account activity, AI resource consumption, credit usage, service utilization, technical issues experienced, and compliance with our Terms of Service.
Monthly Plans
More likely when:
Minimal platform usage occurred
Few or no credits consumed
Technical issues prevented use
Billing errors occurred
Annual Plans
More likely when:
Duration of usage considered
Credit consumption reviewed
Automation activity assessed
Partial refunds may apply
When Refund Requests May Be Denied
Significant AI processing has occurred
A substantial number of credits have been consumed
The platform has been actively used
The request is outside the applicable review period
Certain Proxipilot plans may include credits consumed through platform usage, such as AI-generated replies, email analysis, predictive automation, advanced AI processing, premium workflows, and specialized integrations.
Credits represent access to platform resources and services. Unless required by law:
Credits are non-refundable once consumed
Credits are non-transferable
Credits cannot be exchanged for cash
Credits have no monetary value outside the platform
Expired credits are not redeemable
Refund eligibility may decrease proportionally based on the amount of credits already consumed.
Refunds are generally not available in the following circumstances:
Subscription Renewals
Failure to cancel before a renewal date does not automatically qualify for a refund. Users are responsible for managing their subscription status and renewal preferences.
Significant Service Usage
Refund requests may be denied when substantial usage has already occurred, including extensive AI generation, large-scale inbox processing, high-volume automation, or significant credit consumption.
Violations of Terms
Refunds may be denied when an account has violated our Terms of Service, Acceptable Use Policies, anti-abuse policies, or security policies.
Abuse of Refund System
We reserve the right to deny refunds for repeated refund requests, abuse of promotional offers, multiple account creation for refunds, fraudulent activity, or attempts to circumvent platform limitations.
We understand that billing mistakes can occur. If you believe you were incorrectly charged, charged multiple times, or charged for a service you did not authorize, please contact us promptly.
Verified billing errors may qualify for:
Full refunds
Partial refunds
Account credits
Charge reversals
We will investigate reported billing issues in good faith and resolve legitimate errors as quickly as reasonably possible.
If a payment cannot be processed:
Subscription renewal may fail
Certain premium features may be restricted
Access may be suspended until payment is resolved
Outstanding balances may remain due
We may attempt to process payment again using the payment method associated with your account. If payment issues remain unresolved for an extended period, account access may be limited or terminated.
Before initiating a chargeback or payment dispute, we encourage users to contact our support team. Many billing concerns can be resolved more quickly through direct communication.
When a chargeback or payment dispute is initiated:
The account may be temporarily restricted
Services may be suspended during investigation
Associated subscriptions may be canceled
Access to premium features may be removed
We reserve the right to provide relevant transaction records, account activity logs, login history, usage data, and other supporting evidence to payment processors, banks, or dispute resolution providers. Fraudulent or abusive chargebacks may result in permanent account suspension.
We understand that unusual situations may arise. Refunds may be granted outside the standard policy at our sole discretion in cases involving:
Serious technical failures
Extended service outages
Duplicate transactions
Unauthorized purchases
Significant billing errors
Legal obligations
Consumer protection requirements
Each request will be evaluated individually. Nothing in this policy limits any rights that may apply under applicable consumer protection laws.
If an account is suspended or terminated due to violations of our Terms of Service, abuse, fraud, security concerns, or unlawful activity, the user may not be eligible for a refund.
Unused subscription time, credits, or features may be forfeited where permitted by applicable law.
We may update or modify this Refund & Cancellation Policy from time to time. Changes become effective upon publication on our website. Continued use of Proxipilot after updates constitutes acceptance of the revised policy.
Users are encouraged to review this page periodically.
If you have questions regarding refunds, cancellations, billing, subscriptions, or payment disputes, please contact us:
Proxipilot Support
This policy was last updated on June 7, 2026. For billing questions, contact hello@proxipilot.com